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Support & FAQ
If you're experiencing problems with the TidePoint app, please read through these suggestions before contacting us:
Why should I register the app?
Registering the app makes it possible to restore your purchases in the event that your phone is lost,
stolen or just plain wiped. Once registered, it's just a case of entering your details - your active
purchases can then be downloaded to your phone to return it to its previous state.
How do I restore my purchases?
In the Settings panel, click the Restore Purchases button and enter your email address and password.
If you can't remember your details, you can use the User Area Login to request
a password reset link.
Why are there no Low Tides on location X?
The UKHO does not provide full prediction data for all locations covered and this sometimes manifests
as some ports only showing High Tides in the TidePoint app. These are referred to as High Tide Only
How do I get a Refund?
Refunds for duplicate or incorrect purchases are handled via Apple:
Need to email us?
You can contact us here.